A. Notifications management
To view the notifications that you have active in your witei account, click on the bell icon in the menu on the left:
There you will be able to see the notifications you have pending or completed for your account. At the top right click on "Notification settings" and you will see the options to activate or deactivate:
To activate each notification you must slide the grey tab, when it is blue it means that it is activated.
The way you will see the notifications is replaced from the original email to the desktop push. The first notification attempt will be a desktop push and, in case you don't see it, you will receive an email with the demand data: Name, phone, email. Please note that the notification settings in the user's notification area prevail. So if you have deactivated the new contact notification, no notification will be generated (neither desktop nor email) to receive a notification when new customers come in, you must have the "new contact" notification activated.
You will see the list of notifications like this:
To mark them as read:
You can mark it individually by clicking on the circle to its left and it will turn green.
You can click on the white circle next to ''Data'' to select all of them, as in the blue box.
Notifications cannot be deleted, only marked as read.
Important: please note that to display Witei's pop-up notifications correctly, you must accept this functionality in the privacy settings of your browser. For example in Google Chrome you can check it from "Settings" of the browser -> "Privacy and security":
Remember that when a notification is generated in a user's notification center it instantly sends a desktop notification (popup in the corner of your computer). If this notification is not opened (by clicking on it) Witei accumulates it to send it together with more notifications in an email. Therefore, all accumulated notifications are sent 3 times a day (08:00h-13:00h and 18:00h) by mail to the user who has not been able to see them.
B. Desktop pop-up notifications
You can also display on your desktop pop-up notifications in the upper right corner
These will appear as long as you have enabled the permission to allow notifications in your browser.
To manage, activate or deactivate these notifications you must click on the padlock next to the url of the website:
C. Unblock email notifications in case email notifications do not arrive.
In some cases, Witei may stop sending emails to your user if for some reason your email provider has rejected previous mailings (e.g. because your mailbox was full).
To check this, you can go to Notifications
If your email is blocked, you will see a red warning about your notifications with an option to unblock it:
If you have any questions, please contact us via chat!