Login and access to your account - Identity verification

When accessing to your Witei account from a new device or location, an additional identity verification step will be required.

This security measure is part of a set of rules designed to protect your account.

The Witei login form requires your username and password. Once you confirm that these login credentials are correct, Witei will send an email to the email account you have configured for your Witei user. From there, you can access your Witei account again by clicking "Access my account."

Witei will inform you of the need for identity verification in the following way:

The message that will arrive in your email will be like this:
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The email may have ended up in your "Junk," "Spam," or "Promotions" folder.

To ensure you receive emails sent by witei in your inbox, you'll need to add the witei sender email address to your "safe or trusted senders." Each email provider is different. Below are the most common ones.

Witei email sender:

Important note:

Remember that you must configure this setting directly in your email provider and not in the desktop or mobile email applications you use to manage your inbox (e.g., Apple Mail, Windows Mail, Thunderbird, etc.)

Instructions

Link to "Junk Email Settings"

Add the sender information indicated above.

Result:

Ionos

The email provider Ionos has created this guide for adding senders as "safe":

Once you've confirmed that you've set up witei as a safe sender:

You must have access to the email associated with your username configured on the same device (mobile, tablet, laptop, etc.), as this is where you will receive the verification email.

Witei will send an email with the details of each access to your account.