A. View my invoices

B. Enter/change bank details

C. Available payment methods

D. Account reactivation after inability to cash out

E. Switching from one plan to another

F. Refund of the service

Please note: Witei is a subscription-based service. As a user, you can choose at any time any of the different pricing plans we have available for each product, you can see the different rates by clicking on each of the services below:

CRM

Web

Real Estate Software

You must take into account that all billing transactions are only done online through the secure area of Subscriptions enabled in your Witei account. Under no circumstances will payments be made by email or telephone. This is done to safeguard the security of your user data.

A. View my invoices

1. From the left menu click on your user icon/photo.

2. Click on the "Subscription and Invoices" option.

3. At the bottom "View all my invoices".

4. You can download the invoice and open revision if necessary.

B. Set up/change bank details

1. From the left menu click on your user

2. Icon/photo. Click on the option "Subscription and Invoices".

3. Invoicing data, click on "Edit" or "Enter your payment details".

4. If you have the free plan you can change your billing information without changing your subscriptions.

IMPORTANT: if you have unpaid invoices, it will not allow you to change the payment method if the unpaid invoices have not been paid. You can do it by credit card/bank account which does not have to match the usual payment method indicated in Witei.

C. Available payment methods.

Accepted credit cards:

American Express

China UnionPay (CUP)

Discover & Diners

Japan Credit Bureau (JCB)

Mastercard

Visa

List of countries from which we accept direct debit:

Spain

Austria

Belgium

Cyprus

Estonia

France

Germany

Ireland

Italy

Latvia

Luxembourg

Malta

Monaco

Netherlands

Portugal

San Marino

Slovenia

For the use of credit card the country is indifferent, it is only important to have an account that is among the countries listed above. Important: Paypal option is currently not available.

D. Reactivation of the account after the impossibility of collection

If any of your invoices are unpaid:

1. From the left menu click on your user icon/photo.

2. Go to "Subscription".

3. At the bottom of the page "View all my invoices".

4. You will see the unpaid invoice highlighted, click on "Pay now".

E. Switching from one plan to another

What happens if you want to change your plan while you have another plan activated? Witei does not charge twice within the same period. Plan changes are applied instantly, and the new plan will be charged when the current plan runs out.

For example, if your payment cycle is on the 1st of each month and you change your plan on the 15th of each month from Normal to Premium, you will have the Premium plan from the 15th of each month and only on the 1st of the following month you will pay the price of the new Premium plan.

F. Refund of the service

During the first 15 days after you have paid for your Witei service, you have the possibility to cancel it and request a refund if you are not satisfied with the service. It is important to note that this refund will be automatic only during the first 15 days.

If you have any questions, please contact us via chat!

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