We are sorry to hear that you want to delete your Witei account and stop using our tools. Before you leave, remember that at Witei we are at your complete disposal to listen to your opinion and to any needs that our service has not been able to satisfy.
Before you cancel your account, we recommend you to make a backup copy of all your data (contacts, properties, tasks, photos and documents of properties, conversations, blog articles, etc), you can do it from Export of your data.
The following steps will explain in an orderly manner how to complete the removal of your Witei account correctly:
A. Delete data
If you wish, you can delete the data you have uploaded to Witei: properties, tasks, contacts, etc.
But before deleting them, we recommend you to make a backup copy of them, that is, an export of your data in Witei.
A.1. To delete properties:
1. Go to the properties section.
2. Delete all the applied filters: from the trash can next to each one.
3. Select property> then click on "select all" (blue link above) > Click on the drop-down menu: Select an action > Delete permanently > Being large amounts of data asks you to enter your Witei user so you can make sure of the deletion step:
A.2. To delete contacts:
1. Access the contacts section.
2. Delete all applied filters by clicking on the trash can icon of each one:
3. Select a contact > after that click on "select all" (blue link above) > Click on the dropdown of: Select an action > Delete permanently > As it is a large amount of data it asks you to enter your Witei user so you can make sure of the delete step:
A.3. To deactivate the interconnections that you have active:
You need to review the Interconnections that you have active in your account to deactivate them if you do not want them to remain active and synchronizing your properties after the cancellation.
To do this, it is important that you follow these steps and disable them one by one individually from: Configuration > Soft. Real Estate > Interconnections > Click on the "tool gear" icon > Click on Disable interconnection > Click Ok.
B. Cancel your domain
If you no longer wish to manage your domain with Witei, we recommend you to transfer it in order to continue using it or simply keep it created with another provider.
If the domain is not transferred to another provider, and the web subscription is cancelled, Witei will not be able to renew it. Therefore it will be released and can be registered by another entity on the internet.
If you want to cancel the domain in Witei without transferring it, these are the steps to follow:
1. Before you start, we recommend you to make a backup copy of your old emails. After that, before deleting the email accounts, it is important that you make sure that the new provider (if you have one) has migrated the content of those email accounts to your new email manager. After that, make sure you delete the email accounts correctly.
2. Unlink that domain from the Web by choosing another one in the dropdown from: Web > Web domain > Save changes.
3. Cancel the domain from Settings > Domains > Click on the options wheel next to the domain > Cancel domain.
4. Cancel subscription of the Real Estate Web service from Configuration> Subscription. Selecting the Basic plan.
From the moment you proceed to the cancellation of the domain, the web will no longer be seen.
C. Unsubscribe from subscriptions: CRM, Real Estate Web and Property Manager.
1. The account administrator must access Configuration > Subscription.
2. Enter each service to be cancelled > Change plan to Basic plan (free):
Remember that if you have several active services you must enter each one and choose the free Basic plan.
Important: the cancellation and change of subscription will start from the moment you make the change. Therefore, when you change plan you will see that the previous tools will no longer be available.
D. Delete users
You can remove users from your account.
1. From Configuration> Users
2. From the 3 side dots next to the user > Dimiss user:
You must leave an administrator user to be able to follow the steps of the cancellation and have access to all sections of Witei.
E. Delete payment details
Important: If you have email accounts and domains managed with Witei, it is very important that: before deleting your payment details, you cancel these email accounts and domains, we tell you how to do it in detail in the articles linked below:
1. How to delete emails.
2. How to unsubscribe domain.
Before deleting your payment details, we highly recommend you to download your invoices. You can do so by following these steps mentioned here.
After that, the steps to delete the payment details are as follows:
1. From the same section of Subscription> payment method > Edit
2. You must leave this payment method blank. This ensures that no further charges are issued to this account.
It is important that you keep your billing information.
Important: Witei schedules charges 10 days in advance of the time you view it in your bank. Therefore, if you change from paid to free plans during that period, you may see the charge reflected in your bank. In any case, do not worry, let us know so we can check it.
Remember that you have the possibility to request a refund via chat within 15 days.
For more questions, please contact our support via chat.
We will be happy to assist you.