A. What is a Live Chat?
It is a real-time online chat system that allows you to have a conversation with a user.
It allows the way to communicate with users who have questions and queries to those responsible for the web to be simple, accessible, and effective.
B. Where can I add this Live Chat?
You can put Witei Live Chat on any web page, custom made, or from any service like WordPress, Shopify, Hubspot, Wix, etc.
To add it, you will only have to follow the configuration process to add it to each type of web manager.
C. Where do I receive the messages sent to me through the Live Chat?
You will have your chat connected with sales, marketing and customer service tools with Witei.
A Live Chat is only the beginning of a relationship between business and client.
When a user opens a conversation with you from your website, you will receive that user's message in your Witei Conversations tool.
Every time a contact writes to you in the chat, their request will be saved at Witei without you having to do anything!
It will allow you to keep a detailed track of each person.
If you want to learn more about the use of the Witei conversations tool, we invite you to take a look at our help center article.
D. What are the benefits of adding a Live Chat to my website?
Adding Witei Live Chat to your business website will allow you to:
Reduce response time to your customers.
Improve customer service.
Turn every message into a returning customer.
Receive all messages in one place.
Have a record of each contact with whom you talk.
E. How to activate and configure Live Chat on my website?
You don't need complex web knowledge to get it up and running.
We've already taken care of making it as easy as possible.
This tool is available for all Witei CRM plans.
To activate it and apply it to your website, you must go to Settings > CRM > Chat widget.
1) Define in which domain your chat will be
For security reasons, you need to limit where your chat can be displayed. You just have to indicate the exact domain where your website is.
For example:
app.mycompany.net
startup.online
You can indicate several domains, separating them by commas. Remember, you must save the changes once you have added the information.
2) Copy the JavaScript code snippet and add it to your website
This is the second step, the last, and the most difficult. It depends on how your website is made, so you will have to do it one way or another.
The ultimate goal is that on all the pages where you want your chat to be displayed, you can paste that little piece of JavaScript code that we provide you and try to make it appear as close to the end of the </body> tag of your web. It also works if you add it inside the <head>.
Some web engines allow you to do this directly from a web configuration interface. Other times, you will have to go inside and touch the HTML source code to paste the snippet.
We share three installation options that you have, and that is the most requested by our users:
If you have your website with Witei:
If you have a website with Witei you will have to copy the JavaScript Snippet code for your website and verify that it is in the Web > JavaScript and CSS section.
If the code is not there and you want to have the Live Chat active, you will simply have to add this code in this section of your Witei account.
If you have your website with WordPress:
To install Witei Live Chat on a WordPress website, you need to install the Code Snippets plugin on the Web.
Once installed, it will appear in the menu on the left already installed.
And from there you are going to add a new code snippet > copy this code first that we share below:add_action( 'wp_head', function () { ?>
<script>
/* write your JavaScript code here */
</script>
<?php } );
Once the Witei code is copied, you have to paste it from the first <script> to the last </script>
With the Google Tag Manager tool:
If you use Google Tag Manager on your website, it is much easier, since it will work simply using this option:
Custom HTML.
You must create a Trigger associated with all the pages of your website and then associate the indicated Tag (Custom HTML) where you can paste the JavaScript code snippet that Witei has generated for you.
Once you have done it, you will simply have to save it and verify it.
F. How can I customize the Live Chat on my website?
To customize the Witei Live Chat on your website you must do it from:
Settings > CRM > Live Chat
In this section you can add a title to the Live Chat, customize the color and position on your website.
Once you have done it, you will simply have to save it and verify it.
G. How to deactivate Live Chat on my website?
If you have already activated it and now you want to deactivate Live Chat on your website, you will simply have to do the following:
Go to the Web > JavaScript and CSS area
From there you will have to leave the Additional JavaScript Snippets field blank for the Live Chat to disappear.
Once you have done it, you will simply have to save it and verify it.
What do you think about this article from our Help Center?
Leave us your opinion to continue improving it and know if you have found what you needed to know.
If you have any questions, ask us through the chat!